EUPHORIA

Managing your customer, digitally

PARTICIPATE. SAVE. ADD VALUE. 

THROUGH OUR ON-SHORE, NEAR-SHORE & OFFSHORE CALL CENTERS

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Whether you are a Fortune 100 Company or a Start-Up, we deliver high-impact, digital, inbound and outbound customer interactions.

CUSTOMER EXPERIENCE SOLUTIONS
BRIDGING PEOPLE, TECHNOLOGY, AND INFRASTRUCTURE TO DELIVER EXCEPTIONAL RESULTS

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Euphoria is a cloud-based, fully integrated US-based BPM company providing multi-channel contact center solutions, IT management, professionally managed services. We serve customers in industries such as telecommunications, retail/CPG, healthcare, financial services, utilities, mobile & gaming, as well as public sector companies, through world-class, scalable and reliable solutions.

Euphoria is a dependable contributor to several American B2B, B2C and H2H contact center telesales, as well as customer and digital support services. Our proven management practices help increase client profits by rendering responsive and adaptive business process and outsourcing services that ensure speedy performance and savings. From Fortune 100 companies as end clients to start-ups, we deliver target-exceeding, high-impact, inbound and outbound omnichannel interactions.

We help expand customer interactions, constantly enhancing customer experience, to create a competitive advantage for our clients. This philosophy, along with our core belief that business evolution has no limits, has made us a trusted partner to our clients. Through Euphoria call centers, we help retain your customers, economically market your products and services, amplify your existing resources and directly resolve customer queries.

SOLUTIONS

FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

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The next generation of Customer Care is about gaining a 360-degree view of your customers and seamlessly connecting with them, via a communication channel of their choice. Our customer care analytics and automation tools can help you get there. 


OMNICHANNEL

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Live Agent Support

  • Website Chat Support
  • E-Mail Support
  • Social Support
  • SMS Support
  • Mobile App Support
  • Click2Call/Web2Lead
  • Back-Office Support

OUTBOUND

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Call Execution

  • Inside Sales
  • Account Mgmt / CRM
  • Retention / Winback
  • Lead Generation
  • Market Research
  • Pre Charge-Off
  • Fundraising

INBOUND

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Interactions

  • Customer Service
  • Inside Sales
  • Tech Support
  • Retention
  • Order Processing
  • Reservations
  • Blended IB / OB 

OTHER

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Services

  • Advanced Analytics/BI
  • Political Robo Dialing
  • Hosted IVR
  • Demand Generation 
  • Predictive Dialer Software
  • Managed Platforms
  • Patch Through Calling

WORK WITH US

BE A PART OF OUR SUCCESS

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At Euphoria, our employees are the most important part of our success. We employ highly efficient people who are
keen on growing by ensuring client satisfaction. 

If you aspire for a dynamic and progressive work environment, with good work to do, where your ideas are heard
and nurtured, and where your skills are thoroughly exercised in challenging work situations, then Euphoria is certainly
the place to consider. 

LET EUPHORIA HELP YOUR BUSINESS

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We believe Customer Experience Service starts with a thorough understanding of the problem. Effective Customer Experience Service uses
every bit of available information from each conversation to help solve, predict and plan for future interactions. Our Customer Experience
Solutions turn negative experiences into positive ones, making it easier for your customers to interact with you by minimizing their efforts.

ADVANCING THE CUSTOMER EXPERIENCE

A MOTIVATED AND EXPERIENCED CONTACT CENTER PARTNER IS ESSENTIAL

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To stay ahead of the digital curve, as well as to strengthen your technology offerings and business processes, Euphoria brings you a deep understanding of industry trends. We provide customer experience solutions that enable our clients bridge performance gaps between customer expectations and delivery. We accomplish this by using innovative cloud-based customer relationship management solutions, data-driven insights and compliance processes, through skilled professionals supporting the entire customer lifecycle. 

IMPROVING BOTH EXTERNAL AND INTERNAL
CUSTOMER EXPERIENCE

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Euphoria’s Business Process Management (BPM) Services will help you drive business excellence and get real-time process insights. We work with you to optimise productivity and reduce time-to-market. Our end-to-end business process management services span across process discovery, documentation, integration and automation, to accelerate product development and encourage innovation. With BPM, your business is as good as your processes are, determining your edge over your competitors. Our process improvement and transformation expertise enable us to deliver quick and measurable results.

The Austin-headquartered organisation has evolved a successful methodology to ensure predictable campaign outcomes, by closely working with the client’s Sales and Marketing teams. 

ECLLC campaigns involve a dedicated team of Lead Generation Specialists and Program Managers who work together to deliver excellence. Our database and research team also supports them in building databases specific to the campaign requirement, e.g., contact profiles, industry verticals, company profiles, etc.

Well acquainted with the pain areas in the rollout of new technology or in widening service coverage, ECLLC specialists also undergo extensive training programs to master industry updates and content to acquire subject matter expertise, including exposure to communications, probing and voice & accent training (wherever applicable).

EUPHORIA NEWS AND UPDATES

INFORMATION SECURITY

ROBUST CONSTRUCTION & ADAPTABLE DESIGN

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Euphoria takes security very seriously. We use robust information security solutions, tracking and responding to both real and potential security threats in real time, to ensure our clients’ peace of mind, be they Fortune 500 companies or start-ups.

FACING A CHALLENGE IN YOUR BUSINESS? 

LET US DISCUSS HOW WE CAN TURN IT INTO AN OPPORTUNITY!

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We look forward to connect with you!